Shipping & Returns Policy


FREE standard U.S. shipping on ALL orders. Standard apparel orders are shipped by FedEx Ground. Standard coffee orders are shipped by UPS. All U.S. orders will be received by customers in approximately two weeks from the date of purchase. Specialty items may take longer.


FILO greatly appreciates your business, and strives to provide the best customer service out there! If you are not 100% satisfied with your apparel purchase, you may return it in its original unworn, unused condition within 120 days of purchase for a full refund.

All FILO FUEL purchases are final. If your order arrives incorrect or damaged, please email a picture to


Refunds will be provided to the original method of payment within 120 days from receipt of item. Items must be returned in their original packaging and include all packaging attachments and tags.

Pants that were ordered with a custom inseam are not eligible for return or exchange. Special order items or items that have been altered in any way will not be acceptable for return unless the return is related to our error. We will consider any items for return that are defective due to materials or craftsmanship.

Items damaged by accident, negligence, improper care, normal wear and tear, or natural breakdown of colors and materials over an extended period of time and use will not be accepted for return.

Mail returns to:

FILO United
1739 Indian Woods Dr.
Neptune Beach, FL 32266

For further assistance, please contact our amazing Customer Service Team!

Phone: 904-762-5035
Hours: M-F 8 A.M - 5 P.M. EST


FILO United products covered by this warranty are warranted to the original owner for twelve months starting from the date specified on the original sales invoice. This warranty applies to all FILO branded products, and excludes products marked as not covered by warranty on the product’s packaging, hangtag, and/or label, in addition to products purchased from an unauthorized seller or dealer.

All FILO branded products will be free from defects in both material and workmanship when used and maintained in accordance with firefighting, rescue, or emergency best practices. FILO United will replace, at our discretion, any garment we determine to be defective in material or workmanship. Only original, unaltered, and unmodified items and workmanship are covered. This warranty does not cover damage caused by accident, negligence, improper care, normal wear and tear, or the natural breakdown of materials and colors over an extended period of time and use.

Products eligible for the limited warranty are covered to the original owner for the period specified above.